Ordered products are packaged in a way that they can not be damaged by common manipulation in transport / delivery.
Complaints regarding product defects and all other complaints may be made in writing in:
e-mail address: firstname.lastname@example.org,
headquarters: Modus International Group d.o.o., Ivane Brlić Mažuranić 5, 10090 Zagreb,
or verbally on phone number 01 6314 044 or +385 99 3473 000
In the case of a justified complaint, refund of the amount paid or replacement of the card is possible.
If the card is damaged and / or defective, the buyer may return the card to the above address so that the complaint can be considered on the basis of physical evidence. If a thorough inspection reveals that the product has been damaged by a deliberate / random mechanical procedure, ie the shredding of the card that arises after the product has been inspected and sent to the customer, the complaint will be rejected or disputed. In such a case, the customer’s material responsibility for the purchased product is determined.
Address for submitting advertised / replaced products:
Modus International grupa d.o.o.
Ivane Brlić Mažuranić 5
10 090 Zagreb
Phone: +381 1 6314 044
GSM: +385 99 3473 000